Credit Controller

Company description

At JDP we’re experts in civils drainage and water management.  For over 50 years we’ve been combining quality products, knowledgeable staff, dedicated delivery, a national branch network and technical assistance to be a one-stop shop for our customers.  All this and focusing on excellent customer service is why we continue to succeed and grow.  We also pride ourselves on being a great company to work for!

Job description

We are seeking a Credit Controller to become part of our seasoned team at the Head Office located in Longtown.

Success in this role requires experience in credit control, a demonstrated understanding of credit agencies and information services, a professional demeanor on the phone, and meticulous attention to detail.

Responsibilities and Duties:

- Solely responsible for your own ledger with an approximate ledger value of £2 million, ranging from 750 – 1000 customers per ledger.

- Expected to prioritise your own workload and contact all customers on your ledger, bringing in cash to meet your individual and team monthly targets.

- Allocate all forms of incoming payments to customer accounts accurately.

- Communicate effectively with all head office departments, branches nationwide and external bodies.

- Answer incoming calls from customers and deal with queries or pass them onto the relevant department.

- Liaise with branch/regional sales offices to rectify any invoice queries and raise credit notes according to company procedures in a timely manner.

- Make informed credit limit decisions for customers following set company procedures and carry out stop lists for overdue accounts.

- Have the capability to troubleshoot day-to-day problems, ensuring the same problem doesn’t recur in the future.

- Maintain and keep up-to-date customer credit limits with the ability to be proactive and obtain higher credit limits for key customers as needed through the company insurance provider.

- Maintain a very detailed ledger and follow set company procedures to notify/escalate potential bad debts.

Applicants must be based in the UK with the right to work; please do not apply from overseas as this role cannot be sponsored.

Profile

Confidence in using Excel spreadsheets and Outlook is essential. Having experience with SAP Business One is beneficial but not essential.

Offer

Benefits:

• Long term career with a successful company that continues to grow
• Competitive salary and access to bonus schemes
• Generous pension scheme, annual leave, sick pay, employee perks platform and long service awards
• Staff discount